Overview
Prime India Maid & Home Services helps households find and coordinate suitable domestic support. This policy applies to visitors and users of our website and services, including customers looking for domestic help, candidates or workers seeking opportunities, and users who communicate with us by phone, WhatsApp, email, chat or other channels.
Scope and Consent
This Privacy Policy applies to personal and non-personal information collected through our website, registration and booking forms, customer or worker accounts, calls, WhatsApp, email, chat, service requests and other channels used to provide Prime India services.
It does not govern independent third-party websites or services that have their own privacy terms.
Information We Collect
We may collect both Personal Information and Non-Personal Information. Personal Information may identify or contact you directly or when combined with other information. Non-Personal Information includes technical or usage data that does not reasonably identify you on its own.
Information You Provide to Us
Registration and accounts
- Full name, email address and mobile number
- Address, state, city and pincode
- Gender and date of birth
- Profile image and account credentials
Household-service requirements
- Service type, shift, schedule and location
- Expected duties and household requirements
- Notes, pictures or other information voluntarily supplied
Worker, employee or jobseeker profiles
- Services offered, availability, location and experience
- Education, languages, skills and profile photos
- References, work history and verification documents where required
Phone, WhatsApp, email and chat
When you contact us, we may store the information you choose to provide, including contact details, service requirements, correspondence and payment-related information.
Information Provided by Others
We may receive information about users from customers, candidates, references, employees, service providers, verification partners or other persons who interact with our services.
Information You Expressly Authorize Us to Collect
We may request permission to access information such as device location, camera or photo access for profile uploads, or other information needed for a specific feature. Device permissions can generally be changed through your browser or device settings.
Technical and Usage Information
When you visit our website, we may automatically receive data such as IP address, browser type, operating system, device identifiers, referring page, pages viewed and interaction information. We may use this for security, analytics, troubleshooting, fraud prevention and service improvement.
Cookies, Pixels and Similar Technologies
We and service providers working on our behalf may use cookies, analytics tools, pixels and similar technologies to remember preferences, understand usage, improve services and measure advertising or communication effectiveness.
You can block or remove cookies through your browser settings, although some website features may not work correctly if cookies are disabled.
Social-media features
Facebook, Instagram or other social-media widgets may allow those providers to receive data such as your IP address or the page being viewed. Your use of those services is governed by their own privacy policies.
How We Use Information
- Create and service customer, employee or worker accounts.
- Process service requirements, bookings and profile submissions.
- Connect customers with candidates or professionals that appear to match their needs.
- Respond to questions, feedback, complaints and support requests.
- Verify information and help protect platform safety and integrity.
- Process authorised payment-related requests.
- Send service, administrative or promotional communications where permitted.
- Improve the website, user experience and service quality.
- Prevent fraud, abuse, unlawful activity or security incidents.
Non-Personal Information
We may use aggregated or non-personal data for analytics, service improvement, usage trends and advertising measurement.
Verification and Background Checks
To promote safety and trust, Prime India may use internal processes or third-party providers to verify candidate identity, address, references, work history or other representations.
Where a formal background check is offered or requested, relevant information may be shared with the provider and Prime India may receive or access resulting verification information as permitted by law and consent.
Your Choices Regarding Personal Information
You may have control over optional information you provide, including photos, profile details and service descriptions. Depending on available account features, you may be able to edit information, control certain visibility settings, withdraw device permissions or request correction of inaccurate information.
Your Communication Choices
Registered users and customers may receive service or administrative messages related to bookings, candidate availability, support, payments, security or policy updates.
Where marketing email, SMS or WhatsApp communications are sent, you may request to stop optional promotional messages. Important account, security or legal notices may still be sent where necessary.
Changing or Removing Information and Closing Your Account
You may update available account information through account settings or contact us for assistance. If an account is closed, we may remove information from public areas while retaining records reasonably required for fraud prevention, legal compliance, accounting, disputes, auditing or security.
Information previously shared with another user or copied by a third party may remain outside our control.
Collection of Information From Children
Our website and services are not intended for individuals under 18 to create independent service or job accounts, and we do not knowingly collect personal information from children for independent registration.
A parent or authorised adult may provide information about a child when legitimately required for a childcare or babysitting service request.
How We Protect Information
We use reasonable administrative, technical and organisational safeguards designed to protect information against unauthorised access, disclosure, alteration or destruction. Measures may include access controls, password protection, secure server configurations, monitoring, backups and encryption where appropriate.
Links to Other Websites
Our website may contain links to external websites or services that we do not control. We are not responsible for their privacy practices or content, and we encourage you to review their privacy policies before providing Personal Information.
Business Transactions
If Prime India is involved in a merger, acquisition, restructuring, financing, sale of assets or similar transaction, information may be transferred as part of that transaction, subject to applicable law and appropriate privacy obligations.
Changes to This Privacy Policy
We may revise this Privacy Policy from time to time. Material changes may be communicated through the website, account, email or another reasonable method where required. The latest version will be published here with an updated date.
Contact Us
If you have a question about this Privacy Policy, how your information is handled, or a privacy request concerning your account, contact us through our official channels.
- Business: Prime India Maid & Home Services
- Privacy Email: support@primeindiahomeservices.com
- Phone: +91 80940 55949
- Website: https://primeindiahomeservices.com/
Have a privacy question?
Contact Prime India about your account information, communications or privacy choices.